1. Definitions and Interpretations
1.1 Basildon Taxis Limited, trading as A&B Taxis, Allied Taxis, Mayflower car Services and United Taxis Basildon, in this document to be known as “The
1.2 In these conditions:-
“These conditions” means the standard terms and conditions of sale set out in this document and (unless the
context otherwise requires) includes any special terms and conditions agreed in writing between the passenger
and the Provider; “The Passenger” means the person who accepts a quotation or offer of the Provider for the sale of Services or
whose order for the Services is accepted by the Provider; “The Provider” is a limited company registered in England and Wales under number 8156631 whose registered
office is at Unit 16 Olympic Business centre, Paycocke Road, Basildon SS14 3ET
“The Contract” means the contract for the provision of airport taxi and general taxi services under these
conditions; “The Service” means the service of transport to or from the required collection or destination (including and
instalment of the service or any multiple services) which the Provider is to supply in accordance with these
1.3 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to
that statute or provision as amended, re-enacted or extended at the relevant time.
1.4 The headings in these conditions are for the convenience only and shall not affect their interpretations.
2.1 The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or
offer of the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted
by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of
any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or
any such reservation is made or purported to be made, by the Passenger.
2.2 A contract will only come in to being upon the acceptance of the Provider of the reservation and the following
conditions shall be deemed to be incorporated in the contract. The passenger accepts these terms & conditions
by placing a reservation, booking with the Provider via but not limited to the providers; web site
(http://www.Mayflowertaxis.co.uk), via the telephone, or via any representative agent.
2.3 The Contract will be subject to these conditions. The Provider reserves the right to revise these terms &
conditions at any time without prior notice at its sole discretion. Any revised terms & conditions will be posted on
the provider’s web site and will come into effect 1 hour after posting.
2.4 No reservation submitted by the passenger shall be deemed accepted by the provider unless and until
confirmed in writing by email telephone or otherwise by an authorised representative of the provider.
2.5 The specification for the services shall be those set out in the providers sales documentation unless
expressly in the passengers reservation (if accepted by the provider). The service will only be supplied as stated
in the provider’s price list. Reservations received other than these will be adjusted accordingly. Illustrations,
photographs or descriptions whether in the web site, brochures price lists or other documents issued by the
Provider are intended as a guide only and the contents shall not be binding on the Provider.
2.6 The Provider reserves the right to make any changes in the specification of the services which are required to
conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be
supplied to the Providers specification, which do not materially affect their performance.
2.7 No variation to these Conditions shall be binding unless agreed in writing by email, telephone or otherwise
between the authorised representations of the passenger and the provider.
2.8 Sales literature, price lists and other documents issued by the provider in relation to the service are subject to
alteration without notice and do not constitute offers to sell the service, which are capable of acceptance. A
reservation placed by the passenger may not be withdrawn cancelled or altered prior to acceptance by the
Provider. No contract for the service shall be binding on the Provider unless the Provider has issued a quotation
which is expressed to be an offer of service; or has accepted a reservation placed by the passenger, by
whichever is the earlier of:-
2.9 The Providers written acceptance
2.9.1 Delivery of the service;
2.10 Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list,
acceptance offer, invoice or other document or information issued by the Provider shall be subject to correction
without any liability on the part of the Provider.
2.11 The price of the Service shall be the price listed in the Providers published price list current at the date of
acceptance of the passenger’s reservation or such other price as may be agreed in writing by the Provider and
2.12 Where the provider has quoted a price for the service other than in accordance with the Providers published
price list the price quoted shall be valid for 24 hours only or such other time as the Provider may specify.
2.13 The Provider reserves the right, by giving notice to the Passenger at any time before delivery, to increase
the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the
control of the Provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or
alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested
by the passenger to give the Provider adequate information or instructions.
2.14 The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third
parties) to provide services to Passengers. Where appropriate details i.e. names, addresses of any such third
parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.
2.15 A maximum time of 15 minutes for address collections & 1 hour for airport collection will be allocated
whereupon non-contact with passengers will classify the reservation to be a no show and will be subject to
clauses 3.2 and 4.33
2.16 We politely request that passengers being held more than an hour by HM Customs keep in contact with the driver or the office on a regular basis during the new stringent procedures, if contact is not made for more than 1 hour , and subsequently if the office try to call and the passengers do not answer the vehicle may be returned to other duties. This is a difficult time for everyone travelling so we need your cooperation to help us fulfil our duty of care and attention to passengers and drivers
2.17 We would like to confirm that passengers can not be collected from on the road outside the terminal at London City Airport, it is monitored by APNR cameras and is a drop off area only. please do not request drivers to collect from outside as this can incur a £400 fine. Drivers will have to politely refuse and request all passengers walk to the meeting point is in the short stay car park, it is a very short distance.
2.18 In regard to cash and credit card customers, when collecting from outside of the Billericay area all pickups must be prepaid, all collections from Main line stations and Airports must be prepaid by either cash on the outwood journey or credit card. If credit card payment links are sent from either the company Stripe or Adelante secure platforms, confirmation of payment must be recieved before the vehicle is despatched.
3. Terms of Carriage
3.1 The Providers prices are based on Passengers being ready to travel at the booked time. Passengers must
book their airport transfer in accordance with check in times and guidelines provided by the relevant airline.
3.2 All meet and greets apart from airports waiting time are free for the first 10 minutes; thereafter £7.50 per
fifteen minutes at minimum 15 minute intervals. Airport and main line station meet and greets are free for the first
30 minutes, thereafter you will charged £7.50 per every fifteen minutes at minimum 15 minutes intervals.
For example 12 minute wait equates to a cost of £7.50, and 20 minutes wait would equate to £15. Multi seated vehicles
such as 5,6,7,and 8 passengers have a 50% extra charge to the saloon/estate sized vehicles.
3.2.1 Meet and Greet at Airports and mainline stations are inclusive of 30 mins waiting time, extra waiting time
will be charged at £30 per hour for all 4 seated vehicles and £45.00 per hour for 5 seats and above
3.3 Fares quoted are flat rates. Any diversions, additional set down or pickups by passengers can at the
provider’s discretion incur added charges to the agreed rate, these charges will be agreed and verified before
travel or at the provider’s discretion after completion.
3.4 The Provider nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage
to luggage. The providers representative will be responsible for ensuring that their luggage is loaded/unloaded
securely into the vehicle at all times. The Provider and or its contracted or sub-contracted drivers have the right
to refuse any passenger or to make the journey due to the passenger having excess luggage which would result
in the vehicle being unsafe whilst in motion.
3.5 Vehicles are booked by the Passengers as requested. Saloon and Estate cars carry a maximum of 4
passengers and luggage. Vehicles to carry a larger no. of passengers, Wheelchairs and luggage are available
and are to be booked as required, (for luggage limitations and vehicle types and relevance view vehicles).
3.6 The provider or providers representative have the right to refuse to make the journey if the appropriate child
or booster seat is not supplied by the passenger for under aged children in line with current government
3.7 The provider or provider’s representative reserve the right to refuse to make the journey if the passenger or
passengers are in an intoxicated state that would cause for concerns of safety during the journey
3.8 The provider or provider’s representative reserves the right to refuse to make the journey if the passenger or
passengers are abusive or aggressive in any way that would cause for concerns of safety during the journey.
4. Cancellations / Cancellation Charges
4.1 No reservation which has been accepted by the Provider may be cancelled by the Passenger except with the
agreement in writing, by email, telephone or otherwise of the Provider and on terms that the Passenger shall
indemnify the Provider in full against all loss (including loss of profit), costs (including the cost of labour and
materials used), damages, charges and expenses incurred by the Provider as a result in the cancellation.
4.2 Vehicles that are booked by Passengers that are not suitable for the purpose for which they have been
booked in clause 3.5 will be subject to clause.
4.3 Cancellations by the passengers or passengers representative after the vehicle has been dispatched by the
provider must be made immediately by Telephone +44 (0) 1268 555555 to “The Provider” or the Providers
4.3.1 Cancellations informed 24 hours + prior to the time of booking will incur no charge…
4.3.2 Cancellations informed less than 3 hours prior to the time of booking may incur: 25% of the quoted price for
provision of service.
4.3.3 Cancellations not informed after the vehicle has been dispatched prior to the time of collection may incur:
100% of quoted price for provision of service.
5. General Liability Qualification
5.1 The Provider shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of
any delay in delivery or in performing, or any failure to perform, any of the Providers obligations in relation to the
service, if any delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice
to the generality of the foregoing, the following shall be regarded as causes beyond the Providers control directly
5.1.1 Act of God, explosion, flood, tempest, fire or accident;
5.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
5.1.3 Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any
governmental, parliamentary or local authority;
5.1.4 Traffic accidents, traffic hold ups, traffic congestion beyond the control of The Provider or The Providers
5.1.5 Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider
or a third party);
5.1.6 Flight delays, flight cancellations;
5.1.7 Power failure or breakdown in machinery including computer systems.
5.1.8 Vehicle breakdown due to tyre defect if the provider can prove the tyre was within DVLA requirements of
5.1.9 Vehicle breakdown due to mechanical failure beyond the control of The Provider or The Providers
5.2.0 Subject as expressly provided in these Conditions, the Provider shall not be liable to the passenger by
reason of any representation, or implied warranty, condition or other term, or any duty at common law under
statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by
the Passenger (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other
claims for the consequential compensation whatsoever (and whether caused by the negligence of the Provider,
its servants or agents or otherwise) which arise out of or in connection with the supply of the services.
5.3 If the clause 4.2 applies without prejudice to any other right or remedy available to the Provider, the Provider
shall be entitled to cancel the Contract or suspend ant further deliveries under the contract without any liability to
the Passenger, and if services have been delivered but no paid for the price shall become due immediately due
and payable notwithstanding any previous agreement to the contrary.
5.4 The Passenger undertakes to the Provider that:-
5.4.1 the Passenger will regard as confidential the Contract and all information obtained by the Passenger
relating to the business and/or products of the Provider and will not use or disclose to any third party such
information without the Providers prior written consent provided that this undertaking shall not apply to
information which is in the public domain other than by reason of the Passengers default;
5.4.2 The Passenger will use all reasonable endeavours to ensure compliance with this condition by its
employees, servants and agents. This condition shall survive the termination of the contract.
6.1 No waiver by the Provider of any breach of the contract by the passenger shall be considered as a waiver of
subsequent breach of the same or any other provision.
6.2 If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole
or in part the validity of the other provisions of these conditions and the remainder of the provision in question
shall not affected thereby.
6.3 The contract shall be governed by the laws in England and Wales.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully
(in accordance with the Data Protection Act 1998).
Minimum Age Policy
You need to be at least 18 years old at time of booking you will also need to have the legal capacity and authority
to book a taxi.
7.Chip and Pin Credit card payments in vehicles supplied by the Provider
The Provider in the later part of 2018 provided all our vehicles with a Chip and Pin device linked to our systems for totally
secure debit card, credit card for your convenience. This is new technology to our systems and Cordic our dispatch system provider
is constantly updating the speed and connctivity of this payment method. But we have had a few glitches, in such a case where the
device fails to connect, please ask the driver to call the office and we can take payment over the phone. When you go to your statements
SUMUP *BASILDON will appear for every transaction taken through the Mayflower Car services system. The payment taken will be the same as the fare shown
on the meter, there are no extra charges for using the contactless chip and pin payment method in the vehicles.
Please Note that some drivers have there own similar credit card devices which they use to accept payment from customers, these transactions
will not appear on your statement as above and will have the drivers account details.
8. Private Hire Drivers taking private bookings, customer warning
Local licensing conditions state that any person accepting or offering to accept bookings for a private hire vehicle must themselves hold a private hire operator's licence or must pass said booking on to a person with an private hire operator's licence issued by the Licensing Authority
There has always been an issue with drivers taking private bookings from customers in their vehicle that had previously booked with The Provider , and without the knowledge of A&B Taxis. Yet the customer may be unaware that the driver in this case does not have the backing or support of The Provider , because all private hire bookings must be made through a licenced Operator, most drivers do not have an operators licence and passengers booking journeys through drivers without the knowledge of A&B Taxis do so at their own risk.
8.1 The Provider accept no liability for any passengers that book through drivers without the knowledge of the company.
8.2 The Provider private hire vehicle driver:
Must not pick up any person who has not pre-booked through the Provider as the operator;
Must not book the vehicle for any passengers unless the passenger is asking for a continuation of the current booking previously made with The Provider as the operator, and the subsequent booking is passed back to The Provider as the operator.
Must not act in any way which makes people believe that they can hire the vehicle without booking through the Provider as the operator.
Must not offer any other vehicle for hire to people who have not pre-booked through the Provider as the operator;
Must not accept a passenger who walks up to the vehicle and then confirm the booking with the Provider as the operator before commencement of the journey or at a later date.
9. Basildon Taxis Ltd Operator Licences
9.1 The Provider hols an Private Hire Operator Licence with Basildon Council. Basildon Taxis Ltd will only use drivers and vehicles that are licenced by the same Licensing Authority from which the Operator licence is issued.
9.2 The Provider holds an Private Hire Operator Licence with Castle Point Council. Basildon Taxis Ltd will only use drivers and vehicles that are licenced by the same Licensing Authority from which the Operator licence is issued.
9.3 The Provider the right to sub-contract prebooked journeys to any other Private Hire Operator or Hackney Carriage Operator inside the Basildon District Council Area who hold a current Operator licence with the local Licensing Authority, the sub-contracted Operator will only use vehicles and drivers licenced by the same local Licensing Authority from which the Operator Licence is issued. Prebooked journeys will be sub-contracted to another Operator if Basildon Taxis Ltd deem it as being beneficial, favourable or advantageous to the customer in the situation where there may not be a vehicle immediatly available or the Provider may not be able to honour the booking at the time requested.
9.4 The Provider reserves the right to sub-contract prebooked journeys to any other Private Hire Operator outside the Basildon District Council Area who hold a current Operators licence with their local Licensing Authority, the sub-contracted Operator will only use vehicles and drivers licenced by the same local Licensing Authority from which the Operator Licence is issued. Prebooked journeys will be sub-contracted to another Operator if the Provider deem it as being beneficial, favourable or advantageous to the customer in the situation where there may not be a vehicle immediately available or Basildon taxis ltd may not be able to honour the booking at the time requested.
9.5 All Basildon Taxis Ltd Customers have the right to request that we do not sub-contract any of their bookings to another company.
9.6 The Provider's customers that call and expect a driver and vehicle licenced by Basildon licensing Authority can request that we only send vehicles and drivers licenced by Basildon Licensing Authority.
9.7 The Provider's customers that call and expect a driver and vehicle licenced by Castle Point licensing Authority can request that we only send vehicles and drivers licenced by Castle Point Licensing Authority.
9.8 The Provider's pricing structure will be carried through to any Operator a prebooked journey may be sub-contracted to, our price pledge is that customers will not pay more, this only applies when the prebooked journey sub-contracted to another operator does not change from the original prebooked route with the Provider . Any proven accidental increase in fare will be refunded by request.
10. Lost Property
10. The Provider accepts no responsibility for private property on our premises, including accepting any liability should lost property be returned for any reason to someone who is not its owner. The Provider accepts no resonsibilty if someone makes a false representation to the ownership of property.
Property that is left on the premises will be kept for a period of three months, after which it will be disposed of.
In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.
While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, A & B Taxis will not return the property to that person unless they provide the details set out in the previous paragraph.
A & B Taxis will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant. All items will be sent at owner's risk.
10.1 Basildon Council licensing conditions state that at the end of every journey the driver should make every reasonable effort to search the vehicle to ensure the passenger has left nothing behind.
If property is found in the licensed vehicle the driver should take it to Basildon Council Offices within 72 hours where it will be held by the Licensing Office.
If lost property is not claimed at the end of three months it will be returned to the driver who found it.
Provided you have reported your lost property, you will be notified if it is handed in to Basildon Council.
On claiming your lost property you will be liable to pay 5% of the value of the property, or the fare for the driver's journey to the offices; whichever is the greater.